PROPERTY MANAGEMENT AND CONCIERGE SERVICES
Bringing you services that are: Second to None.

Dear Valued Clients,

I am delighted to be a member of the dedicated team at FHI Naples, Inc. and to introduce some of our new services.

I am a lifelong customer service professional proud to bring my experience, enthusiasm and unwavering commitment to outstanding customer service to my position.

FHI Naples, Inc. now offers services that you once had to get elsewhere. Whether you need transportation from the airport or a night on the town – we can arrange it.

Need someone to help select your blinds and ceiling fans? We can do it. We can “key-in” the plumber, stock your refrigerator and bar, even schedule a personal chef.

We are also proud to offer Professional Home Monitoring. Yes, we can be home when you are not.

Florida Homes International, Naples will have nothing but the best for our clients. I am happy to be one of the people to deliver the best to you.

Please contact me whenever I can be of assistance. I am at your service.

Diane M. Westphal
Director of Property and Concierge Services
 

Who is home when you are not?

Many real estate investors are new to Florida.  Some purchase property and then go home for weeks, or months at a time, leaving the property unattended.  Anything can happen.  Since Florida is the lightning capital of the U.S., power outages are common.  There may be a small leak that, left alone, will cause damage.  Any amount of moisture can cause mold.  Mold can begin to grow within 24 to 48 hours and can, quite literally, destroy your home and furnishings.  Insurance coverage, for mold damage, is very limited.

The key is prevention.  The only way to do this is to have your home checked regularly.  We offer Professional Home Monitoring.  The intention is not to scare you, but to impress upon you the importance of having your property looked after. Our Home Monitors use a comprehensive checklist and pay attention to the details. We can’t guarantee that something won’t happen but, it is better to catch a problem in a matter of days instead of weeks or months. This is an affordable way to protect your investment.

PROFESSIONAL HOME MONITORING - (Fee Based)

 PROPERTY SERVICES

• Weekly visit to your property
• Complete assessment of property’s condition including
  • Temperature/humidity level
  • Security check of all doors and windows
  • Circuit breakers
  • Smoke detector
  • Check hot water heater for leaks
  • Visual signs of insects and rodents
  • Exterior property check
  • Inspect refrigerator
  • Flush toilets
  • Check for leaks
  • Check ceilings, walls and closets for water damage
  • Visual mold and mildew inspection
  • Monitor water level of pool
  • Most special requests

• Report condition to owner each week via phone, fax or email
• Act as liaison with vendors

  Taking care of the details.

 This is your second home or investment property and you may not be in town when things need to be selected, scheduled or delivered. We offer Vendor Key-In Service, coordination of contracted services for interior and exterior annual/periodic maintenance and repair.

We can schedule your cleaning service and act as a liaison for a variety of vendors like handyman service, hurricane shutters installation, plumbers, window cleaners., mold specialists, disaster clean-up, car detailing and more.

We attend to the management needs of your property by handling calls from the renter and coordinating any necessary services.  We work with experienced suppliers who will do high quality work at the fairest prices.  We make the phone calls, get price bids and oversee the project. We are proud of our resources and continually endeavor to exceed your expectations.

 PROPERTY MANAGEMENT SERVICES- (Fee Based)

 MAINTENANCE

• Inventory of home furnishings, kitchen items, linens, decorator items, etc.
• Vendor “Key-In” Service
• Coordinate with HOA/COA’s property management companies
• Scheduling maintenance and cleaning services
• Recommendation of and liaison for subcontractors, quote/estimate coordination, contract negotiations and project management
• Coordination of contracted services for interior and exterior annual/periodic maintenance and repair as needed (HVAC, appliances, plumbing, roof, pool, lawn/landscaping, irrigation systems etc.)
• Receiving calls for repairs and other owner/tenant questions and concerns
• Keep owner and tenant apprised of repairs, status and follow-ups
• Hurricane Preparedness:  installation of storm shutters, secure patio furniture, pool equipment, etc.
• Other items as necessary or requested

Conserving your most valuable asset:  TIME.

And you thought a personal concierge was just for guests at a fine hotel!! Your time is valuable and we can do the things you don’t have time to do or simply choose not to do.

Allow us to schedule your airport transportation, stock the refrigerator and bar, do the shopping to make your property “renter ready”, make hotel reservations, run errands and handle any special requests.

Many of our suppliers offer special discounts for our valued clients. Our services are limited only by your imagination. Count on us to get the job done.

Experience our exclusive “Naples Night on the Town”: Your chauffer, driving a stretch limo, will pick you up and take you on a dining adventure. Stop at a different restaurant for appetizers, dinner and dessert. There is a special surprise stop too! Perfect for a special celebration or a fun time with friends.

CONCIERGE SERVICES – (Fee Based)

   PERSONAL SERVICES

• Preparation of home for arrival of owner or guests
• Kitchen stocked with groceries
• Bar ready with your favorite libations
• Scheduling of cleaning service and inspection before guest arrival
• Dinner or entertainment reservations
• Airport transportation scheduled
• Errands
• Personal shopping
• Shopping for all items to make your property “renter ready”
• Special requests